Das Bild zeigt ein verschneites Bergpanorama mit einem davorliegenden See bei Sonnenaufgang. Am Himmel funkeln Sterne, rechts ist das bunte Digital Austria-Logo eingeblendet.


Digital Austria in a European comparison


The comparison not only makes us safer, but also better: The EU's Digital Economy and Society Index (DESI) documents the state of our digital performance. In this way, we can make more of the future through the expansion of high-performance infrastructure and the targeted further development of modern administrative services, digital expertise and the use of digital technologies.


Digitisation is an indispensable driver for growth, resilience and securing the future. The digital transformation not only brings new growth and jobs, but also reduces bureaucracy and makes many things easier for companies and people. We are setting the right course for a successful future with our initiatives and projects today.

Focus 2023 on progress in the context of the European Digital Decade

The DESI 2023 shows above-average results for Austria in terms of human capital, digitisation of companies and digital administrative services. 
The European Commission's Digital Economy and Society Index (DESI) is the central measuring instrument for the degree and progress of digitisation in the EU Member States.

In line with Europe's Digital Decade (2020 - 2030), the focus is on four core areas that play a central role in the digital transformation. These include the dimensions "human capital" with regard to digital skills, the topic area "infrastructure", the area "use of digital technologies by companies" and the field of action "digital administrative services".

In order to improve the methodology of the index, to provide an up-to-date picture of the digital "performance" of the EU Member States and to take account of the latest technological developments, the DESI is regularly updated.

For the DESI 2023, 20 of the 32 indicators were newly surveyed last year. The values of the other 12 indicators, particularly in the areas of human capital and corporate digitisation, were updated.

In addition to internet usage in the area of human capital, four new indicators have been added to the measurement dimension for digital administrative services: user support, mobile user- friendliness, service transparency and access to health data.

This means that half of the eight indicators in this area are being assessed for the first time. The effects of current and recently implemented projects in these areas will only become visible in the coming years.

DESI 2023 | Dashboard for the Digital Decade (europa.eu)

oval 63 %

of Austrians have basic digital skills such as word processing or creating presentations.

oval 92 %

is the 5G coverage in Austria, which is well above the European average of 81%.

oval 16 %

of domestic SMEs are active in cross-border online sales, putting Austria well above the EU average and at the top of the EU-27.

Das Diagramm zeigt den Ausbau der Digitalen Infrastruktur im Verhältnis mit dem EU Durchschnitt und den Zielvorgaben der Digitalen Dekade.

Austria above EU average in many areas

Highlight: Austria achieves above-average results in 2023 in the areas of human capital, digitisation of companies and digital administrative services, with the gap to the EU-27 average being most pronounced in the measurement dimensions of human capital and digital administrative services.

Above-average leaps are being made in the area of fixed broadband networks, where there is still a need to catch up, and in ICT specialists, where there is still a significant labour shortage.

The ranking also sees a need for further ICT training in the area of human capital.

E-Government Benchmark 2023: eAusweise app among the good practices


Austria leads the DACH region in 14th place, services eID card app and digital driving licence, Zoll4D and Grant4Companies identified as good practices.

In an European comparison, Austria's eGovernment performance (78 points) is clearly above the EU average (70%) and, with 14th place in the DACH comparison (Germany, Austria, Switzerland), it is a clear pioneer (Germany ranks 21st, Switzerland 29th). For this year's benchmark, the life situations of starting a business, family, career and studies were analysed in particular.

The eGovernment Benchmark identifies the services eAusweise App and digital driving licence, Zoll4D and Grant4Companies as internationally significant good practices.

In September, the "eAusweise" mobile app was further expanded to include proof of age, thus setting an innovative milestone for the business sector.

Austria also above EU average in 2023

The eGovernment Benchmark has been analysing digital administrative services (eGovernment) every year since 2001. For the year 2022, these were analysed in 35 countries (27 EU member states plus Iceland, Norway, Montenegro, Serbia, Switzerland, Turkey, Albania and Macedonia).

The benchmarks taken from the European Union's Digital Agenda - user-centricity, transparency, cross-border services and key technological elements for online service delivery - serve as the basis for the comparison.

These four central benchmarks are analysed annually on a rolling basis using individual life situations for citizens and companies that require interaction with public authorities. For the eGovernment Benchmark 2022, the five life situations Health, Transport, Regular Business Operations, Moving and Small Claims Procedure were analysed

Die Abbildung zeigt das eGovernemnt in Österreich im Vergleich zu den anderen EU 27+ Mitgliedstaaten:  Albanien: 46% (#32)  Österreich: 76% (#13)  Belgien: 74% (#14)  Bulgarien: 61% (#23)  Kroatien: 61% (#25)  Zypern: 50% (#30)  Tschechien: 63% (#22)  Dänemark: 84% (#7)  Estland: 90% (#2)  Finnland: 85% (#6)  Frankreich: 70% (#18)  Deutschland: 63% (#21)  Griechenland: 52% (#29)  Ungarn: 66% (#20)  Island: 86% (#86)  Irland: 71% (#17)  Italien: 61% (#24)  Lettland: 80% (#9)  Litauen: 83% (#8)  Luxemburg: 87% (#3)  Malta: 96% (#1)  Montenegro: 38% (#35)  Niederlande: 85% (#5)  Nord Mazedonien: 35% (#35)  Norwegen: 79% (#10)  Polen: 55% (#27)  Portugal: 78% (#12)  Rumänien: 42% (#33)  Serbien: 49% (#31)  Slowakei: 60% (#26)  Slowenien: 67% (#19)  Spanien: 79% (#11)  Schweden: 74% (#15)  Schweiz: 55% (#28)  Türkei: 72% (#16) Quelle: Europäische Kommission

eGovernment Benchmark 2023 

oval 15.

in Cross-border Services

  • Cross-border Online Availability (67%),
  • Cross-border User Support (67%)
  • Cross-border eID (52%)
  • Crossborder eDocuments (70%)
oval 17.

in User Centricity

  • Online Availability (91%)
  • Mobile Friendliness (99%)
  • User support (94%)
oval 13.

in Key Enablers

  • eID (67%)
  • eDocuments (88%)
  • Pre-fillde Forms (71%)
  • Digital Post (100%).
oval 12.

in transparency

  • Service Delivery (63%),
  • Personal Data (87%) und
  • Service Design (64%)
Das Diagramm zeigt die Ergebnisse Österreichs im eGovernment Benchmark 2023 in folgenden Bereichen im Vergleich zum EU-Durchschnitt:  "User Centricity" (Ö: 92%, EU: 88,3%), "Transparency" (Ö: 68%, EU: 59,5%), "Key Enablers" (Ö: 81%, EU: 68,7%) und "Cross Border Services" (Ö: 64%, EU: 54,5%)

The situation in Austria

Highlight: The eGovernment Benchmark identifies the services eAusweise App and digital driving licence, Zoll4D and Grant4Companies as internationally significant good practices. In September, the "eAusweise" mobile app was further expanded to include proof of age, thus setting an innovative milestone for the business sector. This makes it possible to show proof of age within Austria. 

E-Government Monitor 2023: D-A-CH comparison

oval 95 %

of Austrians have used a government service online and want to continue doing so.

oval 73 %

of Austrian users see the digital processing of administrative procedures as an advantage over the physical route.

oval 56 %

of Austrians already use mobile e-government services.

The eGovernment Monitor analyses the situation in Germany, Austria and Switzerland every year and paints a comprehensive picture of the use and acceptance of digital administrative services. The 2023 survey shows that Austria remains "Top in D-A-C-H comparison". In the areas of use and awareness of administration portals, Austria remains clearly ahead with oesterreich.gv.at. In terms of satisfaction with eGovernment services, Switzerland (78%) and Austria (75%) are ahead of Germany (58%).
Every year since 2012, the eGovernment Monitor study has provided a comprehensive overview of the use and acceptance of digital administrative services in Germany, Austria and Switzerland. According to this year's results, 80% of Austrians are familiar with the local federal portal (oesterreich.gv.at), compared to 68% in Switzerland and 30% in Germany in the previous year. Austria also has the highest utilisation rate for e-government services at 70% (Switzerland: 60 per cent, Germany: 56 per cent). And 73% of the citizens in this country see the digital processing of administrative procedures as an advantage over the physical route.


Convenient, simple and secure access to digitisation. The figures now available show that our e-government services are being well received. With the digital skills initiative, we are creating the basis for all citizens to be able to use modern services in the future. Thanks to digitisation, we are bringing the administration to where the people are.

Staatssekretär Florian Tursky

The use of AI in e-government harbours enormous opportunities. We are already using them for our chatbots at the Federal Ministry of Finance and for "Grants4Companies" in the corporate service portal. This makes it easier for us to identify funding gaps or multiple funding programmes. Artificial intelligence brings efficiency gains, improved workflows and in-depth data analyses.

Staatssekretär Florian Tursky

In terms of mobile eGovernment usage, Austria with 56% is ahead of Germany with 54% and Switzerland with 53%. The Republic has thus recorded a significant increase in mobile use via smartphone or tablet of seven per cent compared to 2022. And the "Digitales Amt [Digital Office]" app shows relatively even growth in all age groups: Last year, there was an increase of six per cent - from 32 to 38 per cent - in the number of users in Austria.

E-Government and AI

For the first time this year, the use of "artificial intelligence (AI)" in
eGovernment and the use of "wallets", i.e. "electronic purses", for storing cards, tickets and similar items were also surveyed:

When it comes to the use of AI, the results show a differentiated picture with high expectations and certain reservations: 56% of respondents expect the use of AI to shorten the processing time for official procedures. 35% expect a reduction in processing errors and 33% think that the use of AI will make decisions more objective. 20% still reject the use of AI in eGovernment services. This scepticism can be reduced by providing more information. The most important factor for acceptance is the question of the final decision, which for 48% should be made by the person.

Wallets are not yet used by 74% of Austrians, the main reason for this being a lack of demand according to 40% of respondents.

Study design

The study has been analysing the current eGovernment situation in Germany every year since 2011.

Austria and Switzerland have been used as comparative countries since 2012. Interviews and analyses are conducted on awareness, use, satisfaction, barriers to use and identification in connection with digital administrative procedures: In Austria and Switzerland, 1002 people were surveyed, in Germany 8112 (around 500 per province), in order to allow a detailed analysis of the eGovernment situation in the individual German federal states. The population consists of people aged 16 and over in private households who use the Internet privately. The survey was conducted by means of an online survey. The target group of the study is an expert audience and decision-makers from politics, administration and business.

Statistics of Austria: ICT in companies

IIn 2023, 11% of companies will be using artificial intelligence/AI technologies. Two years ago it was only 9% according to Statistics of Austria. According to the survey on the use of information and communication technologies (ICT) in companies, the size of the company is decisive for
AI use. The larger a company, the more likely it is to use
AI technologies.

More than half (54%) of companies using AI use artificial intelligence primarily for text recognition and processing. 43% of these companies use technologies for automated data analysis based on machine learning, 32% use AI for process automation and the creation of decision aids. The AI technologies mentioned are used more frequently in service companies than in manufacturing companies
More on the survey in the press release: 13 181-209/23 (German)

Statistics of Austria: ICT in households

Three out of ten people in Austria report having come across content online in the three months prior to the survey that they perceive as hostile or humiliating. Online hate is most frequently directed against political and social views. People who are active on social networks are confronted with such content much more frequently than people who do not use social networks.

Almost 95% of all people in Austria between the ages of 16 and 74 used the internet in the last three months before the survey, which was conducted from April to July 2023. This represents a slight increase compared to the previous year (+1.7%) . The majority, around 77%, used the internet several times a day. Social media channels are also used by a large proportion (63%) of the population. In total, around 31% of the Austrian population have perceived online content that they perceive as hostile or humiliating towards certain (groups of) people
More on the survey in the press release: 13 184-212/23 (German)